Cancelations & Returns Policy

If you accepted it, and did not notate it, or did not follow steps..
We will still help, and fight for you, but it is not guaranteed!

• We cannot cancel or change a special order once production has begun. If a situation occurs in which an order is cancelled once work has begun for reasons not related to the integrity of the furniture, the deposit would be forfeited. If no customization is involved we may agree in writing to allow you to return certain goods. You will be required to pay a restocking equal to the refinishing price, or 35% of the item cost, whichever is greater. You must also pay to have the furniture returned in an unchanged and undamaged condition or we will not accept the return. If you choose to return any products to us without express permission from Retro Office, shipping, crating, and any other charges by Retro Office and the freight carriers are non-refundable. If you reject an item and send it back to us, we will issue a refund for cost of goods only minus labor costs in the fabrication of your furniture (35-50%)
• Returns are accepted, but not generally recomended. If you do not like the furniture that you bought, it is probably because you are very picky, and might not have read the full product description before ordering, or you had your interior designer buy the piece for you because you know he / she will give you what you want with excessive yelling at us.
• We describe our furniture very accuarately and returns do not benefeit either party, we cannot resell your furniture the way they are, that was your design. We customize every piece to your standards. You will need to ship it back, we do not pay for shipping back products, and do not take return because, "You do not Like it". All orders are CUSTOM!