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Printable Terms And Conditions Page 
Shipping
Information:
Shipping applies to orders placed in the Continental
United States Only, Some States may have an up-charge based on location.
Shipping includes Deliveries to Businesses with loading docks, A $75.00 fee
will be applied to deliveries to residences, and a $55.00 charge will be applied
if a lift-gate is needed. Shipping does not include inside delivery and
actual freight charges will be applied to all orders.
Any additional charges are the customers responsibility and will be
charged accordingly, shipping times and quotes are just "Quotes" and can change. Please call us and let us know if any accessorials are needed so
that we can plan accordingly before shipment. If you fail to notify us of
any accessorials needed before shipment, re-consignment charges will be added to
your bill. NOTE: Please inspect your freight
immediately before the trucker leaves, if you sign for it, you own it free and
clear with no obligation on Retro Office, Inc. to assist if damage occurs, NO
EXCEPTIONS!
A crating charge of $55.00 is automatically applied in our shopping cart, per
item. It is at our discretion on how many crates items will be shipped
in, and larger crates cost more and will be charged accordingly. Packaging for safe transport is included in the $55.00 per piece
charge. Thanks so much. We Ship Internationally, call us for a freight
quote, international shipping is our door to your port. Bringing the
furniture from port to your location is your responsibilty.
We Have A Standing 99% No Damage Rate! We Professionally Crate (We Pay $350 each) Each Piece, And Then Pick Up The Crate The Day After Delivery So You Dont Pay For It! This System Saves Money, And A Huge Freight Headache!!!
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Our
vintage furniture and warranty:
Retro Office vintage furniture is recycled and refurbished metal furniture
manufactured in the United States from the 1920's to the 1960's. Every
vintage piece has variations and imperfections, which make it one-of-a-kind
and unique. The customer is responsible for inspecting and accepting our
vintage furniture as is and refurbished.
Brushed Steel Finish:
Brushed Steel is not Stainless Steel.
Further, All natural and included dents, scratches and normal wear and tear will
be visible through the clear coat after sanding. Brushed Steel carries
absolutely NO Warranty. Due to weathering, if you scratch the surface,
brushed steel will rust. Brushed Steel is temporary and non refundable for
any reason! Brushed Steel pieces will have dents as their is no paint! |
1
Year Limited Warranty:
Retro
Office vintage furniture is covered by a limited one-year warranty of the
finish only.
The warranty is in effect for one year from the date of shipment. If the
finish develops a defect you must advise us in writing promptly. This does
not include normal wear and tear such as scratches. You also agree
that you will allow us to inspect the claimed defect. You also agree that
all shipping charges will be your responsibility. If we agree to your
claim, Retro Office has the option of either repairing or replacing the
defective product. Before returning goods to us, please call us for
authorization.
Brushed Steel Finish: No
Warranty |
Cancellation
and returns:
We cannot cancel or change a special order once production has begun. If a
situation occurs in which an order is cancelled once work has begun for
reasons not related to the integrity of the furniture, the deposit would be
forfeited. If no special order is involved we may agree in writing to allow
you to return certain goods. You will be required to pay a restocking fee of
25% of the purchase price. You must also pay to have the furniture returned
in an unchanged and undamaged condition or we will not accept the return.
If you choose to return any products to us without express permission from Retro
Office, shipping, crating, and any other charges by Retro Office and the freight
carriers are non-refundable. If you reject an item and send it back to us,
we will issue a refund for cost of goods only minus a 25% re-stocking fee which
covers basic labor costs in the fabrication of your furniture.
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Shipping
your order:
Although we arrange shipping as a courtesy, the customer is responsible for
damage or problems that may arise en route to the delivery address. When a
trucker picks up your goods and signs a bill of lading that they are in good
condition, you own them and risk of goods being lost or damaged also passes
to you. This arrangement is known as Free on Board (FOB) our Los Angeles
location. Shipping companies provide insurance and our shipping quotes
include that insurance. If damage does occur in transit, Retro Office, Inc.
will support the customer in providing replacement pieces and expediting the
insurance process, however, no refunds will be issued until payment is
received from the freight carrier, and all sales are final. Allow Up to 6
weeks for custom orders to arrive.
Storage:
If
you advise that you are not able to accept the scheduled shipping date, you
will pay any balance on your invoice and we can arrange to have your items
stored for a fee. The risk of damage during storage is yours.
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Paying
for your furniture:
All merchandise is Performa and FOB our Los Angeles location. All orders
must be paid in full, including shipping, before the order is shipped and
delivered. All orders are considered custom, and require a 65% deposit
before we begin. We accept Visa, MasterCard, American Express,
Discover, Cash, Cashiers Checks, Money Orders, Check by phone and Paypal for
payment. Credit Card Charges will appear on your statement as Global
Refurbishing Services, Inc.
How
long does shipping take?
Shipping times quoted are only estimated. All furniture is
custom and requires special attention to insure quality. If an invoice
says a particular shipping date, it may be delayed up to 30 days depending on
order details.
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Damage
Claims:
We inspect all products before shipment. You should inspect them on receipt.
If a product is damaged in transit you must file a claim against the trucker
immediately. The damage must be noted on the delivery documents signed by
you at the time of delivery. You may write on the delivery documents
"Accepted subject to inspection" but in all cases a claim must be
filed against the trucker within three days. If you accept the package
without inspecting, and sign for it, you are stating that you received your items in
the same condition it left our dock. Photos of your pre-packaged and
packaged items are available upon request. We are pleased to do business
with you and your clients. Agreement to the above terms will be confirmed by
receipt of payment.
Thank
You For Your Interest and we look forward to servicing your needs.
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