1) Credit Card Processing
Please NOTE: We do not process charges online in real time due to the high level of Internet fraud. We only process your credit card upon verification with your bank or issuing Credit Card Company; you may also receive an email from our Credit Card Merchant Processor noting any charge activity or credits to your account.
We accept Visa, MasterCard, American Express and Discover as forms of payment. Each credit card company has established policies and procedures that we as a Merchant (seller) must adhere to. There are responsibilities that you as the "buyer" must adhere to which could include proof that you are in fact "the card holder" by means of reasonable identification (business or other listed telephone number with the credit card company database that we can verify). Please contact American Express @ 1-(800) 528-5200, Discover @ 1-(800) 347-2000, VISA @ 1-(800) 228-1122 or MasterCard @ 1-(800) 826-2181 if you feel like any of our "verification" policies are not in line with their organizational policies. We work hard to prevent FRAUD and if you have received an email from us implying that you have placed an order with Data ID Systems and you in fact have not, please inform us immediately. Please be aware that we make all attempts to verify you as the "real cardmember" prior to processing the charge.
2) Credit Card Authorization Form
For all credit card orders, we require that you complete a credit card charge authorization form.
3) Bill to Address Policy
Our Merchant system is secure and requires that we verify with the issuing bank the "registered billing address" prior to approval or shipment of your order. This is according to documentation determined by the credit card Company that requires us to ship to the verifiable billing address only.
4) Ship to Address Policy
An Alternative ship to address can be established if you wish. In some cases you may have to contact your credit card issuer and add an "Alternative Shipping Address" that can be verified by a merchant such as Data ID. This is an address that allows us upon authorization by the credit card Company to ship to a different address than the registered billing address. Many times you may be traveling and need a product shipped to a hotel or friends - this address must be verifiable in order for us to process your order. This is an accepted process by all credit card Companies, their toll free numbers are in the Credit Card Processing section of this page.
We thank you for your business and hope that you understand that in today's times with the level of Internet credit card fraud approaching billions of dollars in losses, we must adhere to the policies of the issuing credit card Company.
We will work with all law enforcement agencies including the FBI, Secret Service and any other department to validate or help in preventing FRAUDULENT use of credit cards and or checks!
Shipping applies to orders placed in the Continental United States Only and Canada, Some States may have an up-charge based on location. Shipping includes Deliveries to Businesses with loading docks, Shipping does not include inside delivery and actual freight charges will be applied to all orders. Any additional charges are the customers responsibility and will be charged accordingly, shipping times and quotes are just "Quotes" and can change.
NOTE: Please inspect your freight immediately before the trucker leaves, if you sign for it, you own it free and clear with no obligation on Retro Office to assist if damage occurs, NO EXCEPTIONS!
Shipping your order: Although we arrange shipping as a courtesy, the customer is responsible for damage or problems that may arise en route to the delivery address. When a trucker picks up your goods and signs a bill of lading that they are in good condition, you own them and risk of goods being lost or damaged also passes to you. This arrangement is known as Free on Board (FOB) our Los Angeles location. Shipping companies provide insurance and our shipping quotes include that insurance. If damage does occur in transit, Retro Office will support the customer in providing replacement pieces and expediting the insurance process, however, no refunds will be issued until payment is received from the freight carrier, and all sales are final. Allow Up to 6 weeks for custom orders to arrive.
How long does shipping take? Shipping times quoted are only estimated. All furniture is custom and requires special attention to insure quality. If an invoice says a particular shipping date, it may be delayed up to 30 days.
Damage Claims: We inspect all products before shipment. You should inspect them on receipt. If a product is damaged in transit you must file a claim against the trucker immediately. The damage must be noted on the delivery documents signed by you at the time of delivery. You may write on the delivery documents "Accepted subject to inspection" but in all cases a claim must be filed against the trucker within three days. If you accept the package without inspecting, and sign for it, you are stating that you received your items in the same condition it left our dock. Photos of your pre-packaged and packaged items are available upon request. We are pleased to do business with you and your clients. Agreement to the above terms will be confirmed by receipt of payment.
Storage: If you advise that you are not able to accept the scheduled shipping date, you will pay any balance on your invoice and we can arrange to have your items stored for a fee. The risk of damage during storage is yours.
Crating / Freight Charges: A crating charge of $85.00 is NOT automatically applied in our shopping cart. It is at our discretion on how many crates items will be shipped in, and larger crates cost more and will be charged accordingly. Packaging for safe transport is included in the $55.00 per piece charge. Thanks so much. We Ship Internationally, call us for a freight quote, international shipping is our door to your port. Bringing the furniture from port to your location is your responsibility. Removal of crates is also the responsibility of the customer as you bought the furniture and the crate.
Accessorial Charges: Accessorial charges include but are not limited to Residential Delivery ($75.00), Inside Delivery ($100.00), Lift Gate Delivery ($35.00), Appointment Only Deliveries ($15.00) and Re-Consignment Deliveries (You change the delivery address, $50.00). Please call us and let us know if any accessorials are needed so that we can plan accordingly before shipment. If you fail to notify us of any accessorials needed before shipment, re-consignment charges will be added to your bill. Accessorial charges are the sole responsibility of the customer. If you fail to notify us of any accessorial charges, and we get charged for them, your account will be charged accordingly for recovery.
Up Charges: Some orders require additional prepping and therefore cost more. Two tone pricing is included in the shopping cart total. Metallic color and brushed steel have up charges depending on color selected and work to be done. Your invoice will be revised and resubmitted to you for review before we conduct any work. Up charges may include but are not limited to freight charges, painting charges, custom color match charges, extra labor charges, and any other charges that Retro Office incurs while producing your custom furniture. Pieces requiring more than two colors will be charged an up charge for additional labor and prepping. Thank you for your cooperation in regards to up charges.
Contract: Your invoice is your complete contract with us. Please review your invoice thoroughly and report any discrepancies to us immediately. Furniture that is claimed to be different than ordered will not be acknowledged unless on the invoice. It is the customers responsibility to choose the right color options for their furniture. If you would like a color chart sent to you, please do not hesitate to ask. Verbal contracts are not enforceable and Retro Office and it's employees will not be held responsible for any promises made unless noted on the invoice.